Struvo · Legal information

# Account deletion and end of service

Instructions for users and company administrators.

# Account deletion and end of service

## 1. User account

Send a request to `support@struvo.pl`, preferably from the account address. If you no longer have access to it, explain this so proportionate identity verification can be arranged. Do not send passwords. Deleting a user does not automatically erase company documentation or terminate the company’s agreement.

## 2. Subscription and organisation data

Stopping renewal, terminating the Agreement and erasing data are separate instructions. An authorised Client representative specifies the scope. Before erasure, agree return or deletion under the [DPA](/dpa) and [export and switching rules](/eksport-danych). The Operator confirms the schedule, including retrieval, mandatory retention and backup expiry.

## 3. Personal data

Send GDPR rights requests to `privacy@struvo.pl`. We normally inform you of action within one month, with any Article 12(3) extension and reasons communicated during the first month. The response deadline does not mean every copy of all data must disappear within that time: erasure scope depends on law, controller roles and retention grounds.

For documentation controlled by the Client, the Operator forwards requests and assists. Data necessary for tax duties or specific claims may have separate retention; this does not justify keeping the entire project archive.